Associate Director Patient Experience Engagement & Quality Improvement

Job summary

We are seeking an experienced and inclusive senior leader to join the Patient Experience, Digital and Innovation Directorate as Associate Director for Patient Experience, Engagement and Quality Improvement. This pivotal role will lead an integrated Trust-wide portfolio spanning co-production, engagement, patient experience and quality improvement, ensuring that patient, carer and community insight drives meaningful service improvement and organisational decision-making. Working with senior leaders, clinical and operational teams, communities and system partners, you will provide strategic leadership, robust assurance and visible improvement expertise. The role is based at Kings Court 2, with travel across Trust and partner locations and flexible working to meet service needs.

Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.

Main duties of the job

You will develop and deliver a Trust-wide strategy that integrates co-production, engagement, patient experience and quality improvement. You will lead recognised improvement approaches, including alignment with NHS IMPACT and the development of QSIR capability across the organisation, and ensure that feedback, lived experience and qualitative and quantitative data are translated into clear priorities, actions and measurable benefits. You will provide expert advice to senior leaders and the Board, including on statutory consultation duties, and establish effective governance, reporting and escalation arrangements. The role will lead designated teams, oversee delegated resources, build partnerships with patients, carers, communities, voluntary sector and system partners, and use population health insight to target improvement and reduce health inequalities.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust

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