Clinical Support Worker - IBD
North Cheshire and Mersey NHS Foundation Trust (WHH) · Healthcare Assistant · viaNHS Jobs
£28392.00 to £31157.00
- Closing date
- 30 Oct 2026
- Posted
- 6d ago
- Specialism
- Healthcare Assistant
- Sector
- Healthcare
- Reference
- nhs-5671083
This advert was published by NHS Jobs and is shown here for reference. BOQQS did not take this listing directly from the employer. View the original on NHS Jobs
Job summary
The post holder will be an integral part of the Inflammatory Bowel Disease (IBD) Team, who assists, supports and
co-ordinates the pathway for patients undergoing investigations and management of IBD. A large part of the role
is providing administrative and coordination support to consultants, nurse specialists, patients, families, and other
staff involved in liver team. The successful applicant will ensure the efficient channelling and close co-ordination
of the patient's pathways ensuring robust communication between medical staff, GPs, patients, relatives,
members of the public, specialist centres and other disciplines within the Trust.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
The post holder will function as part of the IBD Team across MWL and be expected to work across all sites.
The post holder will support the management of IBD. The aim is to increase the workforce with an overall aim to increase specialist nurse capacity, improve patient experience and reduce waiting times.
The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. The post holder will have excellent communication skills and be willing to undertake on-going training and development.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Details
Date posted
16 October 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
409-8325945
Job locations
Southport & Formby District General
Town Kew Lane
Southport
PR8 6PN
United Kingdom
Job description
Job responsibilities
KEY DUTIES
- Registration of patients onto relevant databases ensuring all patient data both clinical and personal is electronically and accurately recorded.
- Undertake blood monitoring/screening (including QuantiFERON tests) within departmental protocols & guidelines. Ensure investigation reports are obtained, escalated where needed and action taken.
- Co-ordinating the implementation of Azathioprine shared care agreements.
- Co-ordinating ETU booking for biologic and other relevant treatments.
- Co-ordinating healthcare at home prescriptions for medications to ensure prescribed and delivered to patients in a timely manner.
- IBD Helpline triage, managing administrative and simple clinical queries within departmental guidance, and triaging to IBD nurses when needed.
- Cross-site IBD MDT co-ordination
- Arrange and book appropriate outpatient appointments/follow ups, in particular the management of PIFU & rapid access slots.
- Supporting data collection for audit and outcome data.
- Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
- Be the point of contact for all non-routine/urgent enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.
- Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the nurse specialists when non routine and refer complex decisions to the team for assessment and review.
- Coordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required.
- Communicate and signpost to appropriate needs related information.
- Support patients and their families to access appropriate information and support, by signposting to a range of clinical and support services.
- Advise patients and their families on how to make contact when they feel that their condition or needs have changed, including what to do out of hours
Job responsibilities
KEY DUTIES
- Registration of patients onto relevant databases ensuring all patient data both clinical and personal is electronically and accurately recorded.
- Undertake blood monitoring/screening (including QuantiFERON tests) within departmental protocols & guidelines. Ensure investigation reports are obtained, escalated where needed and action taken.
- Co-ordinating the implementation of Azathioprine shared care agreements.
- Co-ordinating ETU booking for biologic and other relevant treatments.
- Co-ordinating healthcare at home prescriptions for medications to ensure prescribed and delivered to patients in a timely manner.
- IBD Helpline triage, managing administrative and simple clinical queries within departmental guidance, and triaging to IBD nurses when needed.
- Cross-site IBD MDT co-ordination
- Arrange and book appropriate outpatient appointments/follow ups, in particular the management of PIFU & rapid access slots.
- Supporting data collection for audit and outcome data.
- Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
- Be the point of contact for all non-routine/urgent enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.
- Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the nurse specialists when non routine and refer complex decisions to the team for assessment and review.
- Coordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required.
- Communicate and signpost to appropriate needs related information.
- Support patients and their families to access appropriate information and support, by signposting to a range of clinical and support services.
- Advise patients and their families on how to make contact when they feel that their condition or needs have changed, including what to do out of hours
What you need to do now
Applications are handled by North Cheshire and Mersey NHS Foundation Trust (WHH) on their own site — BOQQS does not collect CVs or hold your application. This listing closes on 30 Oct 2026.
Apply now