Emergency Department Patient Flow Coordinator

Job summary

We are seeking a dedicated ED Coordinator to join our Urgent and Emergency Care (UEC) team.

This role is central to ensuring effective patient flow throughout the Emergency Department, from arrival through to discharge, transfer, or admission. You will provide real-time oversight of patient pathways, ensure accurate breach classification in line with Trust bed management policy and NHS England guidance, and escalate risks early to support delivery of UEC performance targets.

Main duties of the job

To assist the ED nursing and medical teams to coordinate patient activity and flow through the department in order to meet the required government targets.

To help identify any issues that are creating barriers to the flow of the department and escalating them to the relevant member of the department, in line with the escalation policy.

To monitor and manage the off-loading of the Ambulance Arrivals in line with local targets.

About us

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.