Healthcare Support Worker Crisis Resolution and Home Treatment Team

Job summary

The Crisis Resolution & Home Treatment Team in Southampton supports individuals with acute mental health needs requiring intensive input to remain in the community. The team also works collaboratively with our colleagues on the wards at Antelope House to help reduce the amount of time patients remain in hospital by offering support via hospital at home.

Our service provides a variety or clinical interventions to collaboratively tailor our care plans to each individual service user. These include psychological interventions, medication support, prescribing, access to group work and cares support.

We are looking for an enthusiastic, grounded, yet innovative, Mental Health Support Worker who is committed to the principles of service user focussed care to become part of our team.

As a Support Worker in the team, you will be supported by the multi-disciplinary team to deliver intensive, recovery focussed intervention for individuals presenting with acute clinical needs as an alternative to hospital admission. You will hold positive communication skills, enabling you to be a role model for others, as well as positively representing The Hampshire & Isle of Wight Healthcare Trust. You will also be able to liaise effectively with other services, both internal and external to Southern Health Foundation NHS Trust, retaining service user focus at the heart of any clinical decision making to ensure the best outcome.

We are a 24 hour service with a range of shifts including weekends and nights.

Main duties of the job

Potential candidates should ideally have relevant mental health community experience. We are looking for a candidate who has excellent skills, communication and knowledge, and a positive attitude to the care of adults within the community setting.

To observe, report and record changes in the service user's mental health, physical health and behaviour. Identifying early signs of deterioration and change to risk presentation. To be actively involved in the assessment, planning, implementation and reviewing if individual Service Users care plans

To be responsible for building a rapport with service users whilst maintaining personal and professional boundaries.

To support service users in engaging effectively with the agreed care plan formulated within multi-disciplinary meetings

To assist the individual to access appropriate services provided on a regular and consistent basis, and to ensure the individual understands their pathway of care across sector/agency boundaries.

To positively promote service users in the community by maintaining extensive knowledge of and links with community resources. To actively

support service users to use these resources, thereby encouraging social inclusion.

To provide regular and practical support to service users and their carers (as appropriate) in developing and managing independence and maintaining dignity and self-respect during their recovery process. To include support with planning daily activity scheduling and home management.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence