HIEM Operations Administrator

Job summary

Are you a highly organised, proactive professional who enjoys variety and making a real difference? We are looking for an Operations Administrator to play a key role in supporting the smooth and effective running of our organisation. Working across HR, recruitment, finance, IT, facilities and governance, you will provide high-quality administrative support that enables colleagues and teams to deliver their best work.

This is an exciting opportunity to gain broad operational experience, work closely with senior colleagues, and contribute to organisational improvement. You'll be trusted to manage competing priorities, maintain key systems and processes, and build positive relationships with colleagues, NHS partners and external stakeholders.

We are seeking someone with excellent communication skills, strong attention to detail, initiative, and a positive, can-do approach. This is a permanent position and is subject to a six-month probationary period.

Interviews will take place face-to-face at HIEM offices in Nottingham.

Previous Applicants need not apply.

Main duties of the job

• Provide comprehensive administrative support to the HIEM team, Executive Team and Independent Chair.
• Coordinate meetings, events, travel and accommodation, including diary and calendar management.
• Prepare, format and distribute reports, correspondence, agendas and meeting documentation.
• Take accurate meeting notes and minutes, tracking actions and ensuring follow-up.
• Maintain corporate and organisation-wide databases, spreadsheets, records, filing systems and information management processes.
• Support HR and recruitment administration, including personnel records and onboarding processes.
• Process procurement requests, purchase orders, invoices and asset management activities.
• Respond to enquiries professionally, managing complex queries and directing issues appropriately.
• Support the maintenance of departmental resources, equipment and access requests.
• Use initiative to prioritise workloads, meet deadlines and contribute to the continuous improvement of administrative processes.
• Build effective working relationships with colleagues, NHS partners and external stakeholders.

About us

We are one of 15 Health Innovation Networks around England that operate as the innovation arm of the NHS.

We bring together partners from all sectors involved in health and care including the NHS, social care and public health, patients, research, third sector and industry - to identify, test and spread new technologies and better ways of working.

We save the NHS money, generate economic growth, empower health and care staff, and improve lives for patients.

We work closely with our health and care stakeholders to establish their priorities then provide support. As part of a national network, we import evidenced solutions from other Health Innovation Network regions and export our successful East Midlands programmes on a national basis.

We have a range of objectives, but our overarching aim is always to make a difference for patients.

To find out more, visit the 'About Us' and 'Join our Team' sections of our HIEM website