M&E Account Manager

Brand new position for an M&E Account Manager to join our client on a trophy site in the London Bridge area. They're after an experienced M&E FacAccount Manager to lead a team of engineers managing the landlord areas of a commercial office.

As an Account Manager, you will be charged with overseeing the account, maintain and hit KPIs and SLAs, oversee the profit and loss (P&L), works in progress (WIPs), scope out extra works / projects, manage client expectations and oversee a team of M&E Engineers.

M&E Account Manager Duties:

• Oversee both planned and reactive maintenance for all assets recorded within the client’s CAFM system, ensuring delivery aligns with the agreed maintenance strategy.
• Analyse PPM schedules and asset data to identify opportunities for improved efficiency, cost savings, and potential contract growth through additional services or enhanced offerings.
• Manage and ensure full compliance across all FM operations on the account.
• Coordinate statutory inspections, working collaboratively with both internal teams and the client to ensure all requirements are met.
• Ensure internal audits are conducted in accordance with company policies and standards.
• Provide effective subcontractor management across the full FM service delivery.
• Investigate service failures, implementing robust and sustainable corrective actions.
• Maintain consistent service delivery standards in line with contractual SLAs and KPIs.
• Hold full responsibility for the account’s profit and loss (P&L)

M&E Account Manager Requirements:

• Qualified in either electrical installations / engineering or a mechanical related subject (C&G/NVQ/EAL or equivalent)
• At least 3 years working as a manager within commercial building services
• Technical background
• Client facing
• Ability to lead a team
• Client management experience

M&E Account Manager Salary and Package:

• £85,000
• Monday - Friday, 8am - 5pm
• Company pension scheme
• 25 days annual leave + Bank holidays
• Internal progression
• Additional training