Operational Lead

Job summary

At NSFT, we consider it is vital that we better serve the needs of people with complex psychosis. We are excited to launch our new Intensive and Assertive Service that will provide intensive, person-centred care in the community support to individuals living with a psychotic illness across Norfolk and Suffolk.We are looking to recruit a dynamic, enthusiastic and passionate individual in the role of Operational Manager to manage the service. This is a unique opportunity to support with the implementation and development of a specialist team that will provide invaluable care to service users who struggle to engage with traditional services.

The role will require you and the team to work collaboratively with patients, carers, internal teams and wider system partners, including the VSCE organisations who will be part of the core team. You will need to have a positive and creative attitude towards innovation and changes and embrace a flexible approach to quality improvement.

You will value continuing professional and practice development, service improvement and evaluation and the development of meaningful outcomes with our service user population.

The base location for this role will be flexible due to it being a Trust wide service, with hub and spoke locations across both counties.

Main duties of the job

Lead a community-based, recovery-orientated mental health team ensuring that all resources, including staff, are used and monitored effectively while remaining within an agreed budget.

Actively participate in planning and developing the team, to provide service users with a person-centred approach relevant to their needs and a recovery focus.

Exercise your own judgement in complex situations relating to service delivery or organisational matters and have a high level of autonomy day to day to make the necessary decisions.

Foster effective links and partnerships, both internally and externally, to deliver safe care to a cohort of patients with many complex health and social needs.

To actively monitor performance, quality, safety and service development within their service areas, in line with Locality and Trust-wide policies and protocols.

Lead and support strategic and operational planning for specialist service areas within the locality.

Ensure effective day-to-day management of operational and clinical services.

Provide strong leadership to deliver high-quality, inclusive, and patient-centred services.

About us

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.