Patient Administrator (Outpatients Department)
South London and Maudsley NHS Foundation Trust · Theatre Practitioner · viaNHS Jobs
£31554.00 to £33270.00
- Closing date
- 10 Nov 2026
- Posted
- 1d ago
- Specialism
- Theatre Practitioner
- Sector
- Healthcare
- Reference
- nhs-5691128
This advert was published by NHS Jobs and is shown here for reference. BOQQS did not take this listing directly from the employer. View the original on NHS Jobs
Job summary
Chelsea and Westminster Hospital Site - Part time role
Band 3 Patient Administrator - Patient Access- Outpatients Reception - Covering Maternity and Gynaecology
We are looking for a friendly, self-motivated and confident person who has experience of providing a high level standard of customer care. The post holder will provide a comprehensive patient focused reception service working in our Outpatient department.
If you enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.
The successful candidate must have previous reception experience and have excellent communication and customer service skills.
As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.
If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you
Main duties of the job
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals.
The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover wherenecessary:
- Outpatient Clinic Offices
- Wards
- Reception
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Details
Date posted
28 October 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£31,554 to £33,270 a year per annum incl. HCAS (pro rata)
Contract
Permanent
Working pattern
Part-time
Reference number
289-CS-490-C
Job locations
Chelsea and Westminster Hospital
369 Fulham Road
London
SW10 9NH
United Kingdom
Job description
Job responsibilities
Roles and responsibilities
- Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
- Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
- Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
- Interact with patients and relatives in distress in a sensitive and empathetic manner
- Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
- Update patient details on PAS as appropriate, checking all demographic details on arrival or departure
- Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
- Ensure all procedures are followed re data capture for service specific outcomes.
- Ensure all paperwork is filed appropriately
- Arrange interpreter and transport services where indicated
- Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
- Provide cover across the POD as and when required
- Provide an excellent standard of service to patients at all times
- Check all demographic details either at check in or as patient is booking their follow up and update PAS accordingly
- Book patients into clinics on the day where appropriate
- Make appointments, ensuring patients are sent letters of confirmation when appointments are not made face to face
Job responsibilities
Roles and responsibilities
- Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
- Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
- Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
- Interact with patients and relatives in distress in a sensitive and empathetic manner
- Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
- Update patient details on PAS as appropriate, checking all demographic details on arrival or departure
- Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
- Ensure all procedures are followed re data capture for service specific outcomes.
- Ensure all paperwork is filed appropriately
- Arrange interpreter and transport services where indicated
- Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
- Provide cover across the POD as and when required
- Provide an excellent standard of service to patients at all times
- Check all demographic details either at check in or as patient is booking their follow up and update PAS accordingly
- Book patients into clinics on the day where appropriate
- Make appointments, ensuring patients are sent letters of confirmation when appointments are not made face to face
What you need to do now
Applications are handled by South London and Maudsley NHS Foundation Trust on their own site — BOQQS does not collect CVs or hold your application. This listing closes on 10 Nov 2026.
Apply now