Pharmacy Technician for Digital Systems (Step Band 4 to 5 considered)

Job summary

Are you a registered Pharmacy Technician with an interest in digital healthcare, medicines safety and service improvement? This is an exciting opportunity to join the Pharmacy Digital Team and develop specialist experience supporting the digital systems used across medicines pathways.

Working with the Principal Pharmacist and Lead Pharmacy Technician for Digital Medicines and EPMA, you will help deliver, maintain and optimise systems including EPMA, digital temperature monitoring, the Pharmacy Tracking System and robotic dispensing. You will provide practical support to users, contribute to testing and implementation, help deliver training and work with Pharmacy, clinical teams, Digital/IT, Estates and external suppliers to resolve issues and improve services.

Applications are welcomed from Band 5 pharmacy technicians and Band 4 pharmacy technicians seeking to develop into a Band 5 role. For those appointed at Band 4, a structured competency pathway will support progression to Band 5 once the required competencies and accreditations have been achieved. The role combines pharmacy practice with digital systems support, governance and service improvement.

Main duties of the job

Support the implementation, maintenance, development and optimisation of digital medicines and pharmacy systems across the Trust.

Act as a superuser for designated systems, providing first-line support, troubleshooting and practical advice to Pharmacy and wider Trust staff.

Contribute to system configuration, testing, implementation, upgrades, enhancements and business-continuity arrangements.

Help identify opportunities to use digital technology to improve medicines safety, patient care, workflow efficiency and pharmacy services.

Investigate and escalate system issues, working collaboratively with clinical teams, Digital/IT, Estates and external suppliers.

Develop and maintain SOPs, guidance, training materials, system records and other digital medicines documentation.

Deliver and support training for Pharmacy and wider Trust staff in the safe and effective use of digital medicines systems.

Contribute to reports, KPIs, audits, incident processes and service-improvement projects.

Monitor and respond to digital temperature-monitoring alerts in line with Trust procedures.

Contribute to the dispensary service, including medicines supply, patient counselling and final accuracy checking once accredited.

Contribute to weekend, evening and bank holiday pharmacy services as required.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)