Rapid Diagnostic Centre Administrator

Job summary

Are you looking for an opportunity to play a key role in improving cancer services and making a real difference to patients' lives? We are seeking an enthusiastic and highly organised individual to join our team in this newly created and exciting role.

This position is central to the implementation of innovative Rapid Diagnostic Pathways for patients with suspected cancer, supporting earlier identification, faster diagnosis and improved patient outcomes. Based at Basildon Hospital, you will help deliver nationally recognised best practice by coordinating integrated cancer pathways across a range of tumour sites.

Working closely with clinical and operational teams, you will manage patient pathways across all three Mid and South Essex hospital sites, ensuring patients progress smoothly through their diagnostic journey. Using a range of digital systems and platforms, both onsite and remotely, you will monitor pathways, coordinate appointments and investigations, and help ensure key targets are achieved.

This is a fantastic opportunity to be part of a service transformation programme at the forefront of cancer care. If you are proactive, detail-oriented and passionate about delivering an excellent patient experience, we would love to hear from you. Join us and help shape the future of cancer diagnosis across Mid and South Essex.

Main duties of the job

To be a single point of contact for patients throughout their diagnostic journey, alongside access to the right information, support and advice.

Communicate directly through telephone or face to face contact with patients and carers demonstrating empathy, understanding, diplomacy, honesty and integrity.

Co-ordinate the necessary assessments, investigations and appointments required.

Co-ordinate the transfer of care between service teams, or facilitation of service provision across interfaces of care- for example primary and secondary care.

Refer and sign post to the clinical team as appropriate for decisions.

Triage incoming calls from patients and initiate appropriate responses based on clear protocols and frameworks.

Manage referrals into the referral Assessment service (RAS) for RDC including registering referrals on EPR and liaising with the central booking and diagnostic booking teams.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well-being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.