Senior Operational Performance Lead

Job summary

The Senior Operational Performance Lead is a senior member of the Trust's performance management function, responsible for leading the delivery of operational performance improvement across a portfolio of services, with a particular focus on constitutional standards, elective recovery and delivery against key access targets.

The post holder will provide senior leadership and oversight to support delivery of core performance standards, ensuring that improvement plans are robust, credible and translated into operational action. They will work closely with divisional and specialty teams to improve productivity, strengthen pathway management, enhance data quality and validation processes, and ensure the effective use of capacity to support timely patient care.

The role will lead and coordinate performance improvement activity across multiple services, providing challenge, support and expert advice to operational and clinical teams. The post holder will also contribute to the development of recovery plans, escalation processes and reporting arrangements, ensuring that performance risks are identified early and mitigated effectively.

This role is central to ensuring that the Trust maintains strong operational grip over waiting lists, demand and capacity, backlog reduction and constitutional performance delivery, and supports the Trust to achieve its recovery ambitions in line with national and local expectations

Main duties of the job

The Senior Operational Performance Lead will:

• Lead performance improvement and recovery activity across a defined portfolio of services, supporting delivery of agreed operational standards.
• Develop, coordinate and monitor specialty and divisional recovery plans, ensuring trajectories are credible, measurable and aligned to Trust objectives.
• Oversee and strengthen processes for PTL management, pathway validation, clock stop accuracy and escalation of performance risks.
• Support effective delivery of control rooms and other operational grip arrangements, ensuring vacant capacity, backlog risks and deteriorating performance are identified and acted upon.
• Analyse complex performance information and translate this into clear recommendations, risks and required actions for operational, divisional and executive audiences.
• Work with corporate and divisional teams to ensure reporting is accurate, timely and supports delivery of improvement priorities.
• Lead specific projects or programmes relating to elective recovery, access improvement, backlog reduction, validation, demand and capacity, or operational transformation.
• Build effective working relationships with divisional leaders, clinical teams and corporate functions to secure engagement in performance improvement.
• Deputise where required for the Head of Operational Performance in relation to aspects of operational performance delivery

About us

As a teaching hospital and an organisation committed to continuous learning, we offer a broad range of education and training to staff and students/trainees/other learners. All post holders are expected to fulfil mandatory training requirements, engage in continuous learning and support education and training of others commensurate to their role.