Team Leader - Home Support
Age UK Coventry and Warwickshire · Theatre Practitioner · viaNHS Jobs
£29028.95
- Closing date
- 1 Nov 2026
- Posted
- 6d ago
- Specialism
- Theatre Practitioner
- Sector
- Healthcare
- Reference
- nhs-5669234
This advert was published by NHS Jobs and is shown here for reference. BOQQS did not take this listing directly from the employer. View the original on NHS Jobs
Job summary
We have an exciting opportunity for a motivated and organised individual to join our busy Home Support Team as a Team Leader. In this varied and rewarding role, you'll oversee the day-to-day coordination of the service, support a team of administrators, and ensure our clients continue to receive the high-quality service they expect from Age UK Coventry & Warwickshire.
You will take responsibility for monitoring performance, maintaining efficient systems and processes, and contribute to the continued growth and development of the service.
Our Home Support Service provides a wide range of non-personal care support to older people across Coventry & Warwickshire, from short wellbeing checks, to light cleaning, gardening, and accompanying clients on shopping trips. As Team Leader, you'll ensure this support is delivered safely, consistently and with dignity.
This role is ideal for someone who is motivated by making a positive difference in the lives of older people.
Main duties of the job
The post holder will provide effective line management to a team of administrators and oversee the coordination of the Home Support office. They will be responsible for meeting service targets and offering clear operational guidance to ensure the efficient delivery of support hours, as well as the appropriate onboarding and recruitment of new clients and support staff.
About us
We're a local charity working in the community to support older people, their families and carers.
We want everyone to be able to love later life.
Details
Date posted
16 October 2026
Pay scheme
Other
Salary
£29,028.95 a year
Contract
Permanent
Working pattern
Full-time
Reference number
B0136-26-0020
Job locations
Age Uk
7 Warwick Row
Coventry
CV1 1EX
United Kingdom
Job description
Job responsibilities
Key activities and main responsibilities:
To proactively monitor monthly performance including tracking hours, clients, support workers, and locations; taking early action to address shortfalls.
To lead on the recruitment, onboarding, and retention of clientfacing and support staff across care services, ensuring workforce capacity meets operational demand and supports highquality service delivery.
Overseeing accurate, consistent use of internal databases and dashboards to support effective service delivery, invoicing, and reporting.
To maintain a consistent office presence to support service administrators, manage escalations, and ensure appropriate cover across core hours.
To oversee the efficient coordination and smooth running of the HS service across the City and County, ensuring assessments and service delivery are organised effectively.
To provide daytoday operational guidance and linemanagement supervision to service administrators, maintaining visible support through regular checkins, clear communication, timely followup, and the delivery of supervisions and annual appraisals to support staff performance and wellbeing.
To oversee the accurate and consistent use of internal databases, supporting staff with data entry and using dashboards to optimise service delivery, invoicing, and reporting.
To collate client data and produce monthly monitoring reports for the Services Manager.
To develop and enhance IT processes and systems to improve efficiency and support service delivery.
To create, develop, and embed standard operating procedures to ensure consistency and quality across the service.
To deal promptly and appropriately with client related issues, including safeguarding concerns and complaints, following the correct processes.
To actively promote services by identifying new referral pathways, building relationships with partners, and exploring opportunities for sustainable growth.
To portray a positive image of the organisation both internally and externally, and set high standards of personal integrity and professionalism, leading by example.
To ensure all staff adhere to AUKCW policies, procedures, and quality standards at all times.
To undertake any other duties as may be reasonably required, consistent with the nature and grade of the post.
All staff have an individual responsibility to comply with the organisations policies and practices.
Job responsibilities
Key activities and main responsibilities:
To proactively monitor monthly performance including tracking hours, clients, support workers, and locations; taking early action to address shortfalls.
To lead on the recruitment, onboarding, and retention of clientfacing and support staff across care services, ensuring workforce capacity meets operational demand and supports highquality service delivery.
Overseeing accurate, consistent use of internal databases and dashboards to support effective service delivery, invoicing, and reporting.
To maintain a consistent office presence to support service administrators, manage escalations, and ensure appropriate cover across core hours.
To oversee the efficient coordination and smooth running of the HS service across the City and County, ensuring assessments and service delivery are organised effectively.
To provide daytoday operational guidance and linemanagement supervision to service administrators, maintaining visible support through regular checkins, clear communication, timely followup, and the delivery of supervisions and annual appraisals to support staff performance and wellbeing.
To oversee the accurate and consistent use of internal databases, supporting staff with data entry and using dashboards to optimise service delivery, invoicing, and reporting.
To collate client data and produce monthly monitoring reports for the Services Manager.
To develop and enhance IT processes and systems to improve efficiency and support service delivery.
To create, develop, and embed standard operating procedures to ensure consistency and quality across the service.
To deal promptly and appropriately with client related issues, including safeguarding concerns and complaints, following the correct processes.
To actively promote services by identifying new referral pathways, building relationships with partners, and exploring opportunities for sustainable growth.
To portray a positive image of the organisation both internally and externally, and set high standards of personal integrity and professionalism, leading by example.
To ensure all staff adhere to AUKCW policies, procedures, and quality standards at all times.
To undertake any other duties as may be reasonably required, consistent with the nature and grade of the post.
All staff have an individual responsibility to comply with the organisations policies and practices.
What you need to do now
Applications are handled by Age UK Coventry and Warwickshire on their own site — BOQQS does not collect CVs or hold your application. This listing closes on 1 Nov 2026.
Apply now