Ward Clerk

Job summary

Are you organised, friendly and passionate about providing excellent service to children and families? We are looking for a dedicated Part-Time Ward Clerk to join our Paediatric Team.

As the first point of contact for patients, parents and visitors, you will play a vital role in supporting the smooth day-to-day running of the ward. Working closely with the multidisciplinary team, you will provide a high-quality clerical and reception service, helping us deliver outstanding patient care in line with the Health Board's values and behaviours.

Your responsibilities will include preparing and managing patient records, filing reports, handling admissions and reception procedures, answering enquiries, and providing a welcoming and professional service to families attending the ward. You will also support the team with a variety of administrative tasks to ensure the department operates efficiently.

We are looking for someone with excellent communication and organisational skills, attention to detail, and the ability to work effectively in a busy environment. Previous clerical or administrative experience is desirable, along with a commitment to delivering exceptional customer service.

This is a rewarding opportunity to make a difference to the experience of children and families during their time in hospital while being part of a supportive and caring team.

Join us and help provide the highest standards of care for our young patients and their families.

Main duties of the job

This post is advertised as Welsh Essential. Candidates need to demonstrate Welsh Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. This doesn't mean 'fluency'. Level 3 means being able to communicate in Welsh during everyday customer service activities, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. These skills are essential to enable the post holder to deliver services through the medium of Welsh when required. Have a look at our 'Croeso Candidate' booklet below for more information. If you have these Welsh language skills, please apply!

Provide and maintain a high quality clerical service to the Ward.

Working as part of the multi-disciplinary team, the post holder will help to achieve the highest standards for patient care, which reflects the quality and values and behaviours of the Health Board.

Be responsible for preparation and reception procedures for all patients and relatives attending the Ward. This will include preparing notes, filing of reports and dealing directly with the patients and their relatives.

Assist in maintaining the smooth running of the department.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.