Ward Clerk

Job summary

The Ward Clerk is a key member of the multidisciplinary ward team, providing comprehensive administrative and clerical support to ensure the smooth and efficient day-to-day operation of the ward. The post holder acts as the first point of contact for patients, relatives, visitors and healthcare professionals, maintaining accurate patient information and supporting the delivery of high-quality patient care through effective administration.

The successful candidate will possess excellent communication and organisational skills, demonstrate attention to detail, maintain confidentiality at all times, and be able to prioritise a varied workload within a busy hospital environment.

Main duties of the job

• Provide a comprehensive clerical and reception service for the ward.
• Greet patients, relatives and visitors in a professional, courteous and helpful manner.
• Answer telephone enquiries and direct calls appropriately.
• Maintain accurate patient records and update electronic systems.
• Prepare, organise and track patient notes and documentation.
• Coordinate admissions, transfers and discharges as required.
• Ensure confidential information is communicated promptly to relevant healthcare staff.
• Book appointments and support ward administration processes.
• Undertake filing, scanning, photocopying and general office duties.
• Support the Ward Manager and clinical team to ensure operational efficiency and achievement of service objectives.

About us

Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation

Our mission is to be exceptional for our patients, our communities and each other

Our vision is to be a great organisation providing excellent healthcare and opportunities to work and learn

Our approach to healthcare is founded on our four core values:

Kind - we are caring, supporting and respectful to everyone

Open - we are honest, transparent and open to new ways of working

Fair - we listen, value our differences and are inclusive to all

One team - we work well together and with our communities

We employ almost 6,500 people from more than 80 nationalities and are fully committed to being an equal, diverse and inclusive employer. Our culture and values ensure that everyone is treated with dignity and respect, and that no job applicant or employee is disadvantaged at any stage of their journey.

We are also proud to be an Armed Forces Friendly organisation and welcome applications from members of the Armed Forces community, including veterans, reservists and families.

Working at NCM means becoming part of a dedicated team of clinical and support staff who are passionate about keeping people well and supporting wellbeing. If you share our values and are motivated by making a difference for our patients, we'd be delighted to receive your application