Associate Chief Nurse - Quality and Patient Experience

Job description

Job responsibilities

• Ensuring on-going transformation and new ways of working in line with agreed models of care, best practice guidance and innovation.
• Lead on and be responsible for ensuring that systems and processes are developed and implemented to provide assurance of evidence with regards to standards of nursing and midwifery care.
• Being responsible for the provision and delivery of Patient and Carer Experience outcomes and key performance indicators. Inclusive of strategic planning, operational management, analysis and evaluation of services.
• Lead on aspects of the Nursing and Midwifery Care Excellence agenda inclusive of the development, implementation and sustainability of a framework for Assessment and Accreditation across both Organisations.
• Lead on the implementation of an integrated and triangulated nurse sensitive dashboard inclusive of staffing, outcome, observational assessment and patient experience and harms data the production of will play an integral part of informing the Assessment and Accreditation process and identifying areas of excellence and for improvement for Board reporting.
• Encouraging a culture that allows front line staff to question and redefine how their work is undertaken ensuring the on-going development of a patient centered focus and cost-effective use of resources.
• Support ward and department staff and patients where care issues have been identified and support the development of action plans to ensure acceptable standards of care are maintained.
• Support staff in the clinical area when significant incidents (clinical or non-clinical) have occurred causing harm or potential for harm demonstrating a compassionate response.
• Work alongside clinical staff to empower patients and carers to take decisions about their care and planning their care whilst in the Trust.
• Promote best practice with regard to Infection Prevention and Control monitoring HCAI and taking part in action planning and Root Cause Analysis with clinical teams.
• Promote best practice that leads to a good patient experience, for example in Tissue Viability and Skin care and Falls Prevention, working with Clinical Nurse Specialists, Heads of Nursing, Matrons and Ward managers to reduce avoidable harms and embed learning from incidents.
• Proactively seek out opportunities to promote Patient Experience, Volunteer Services and Chaplaincy in proposed developments, service or Trust level objectives.
• Lead any re-organisation of the services within portfolio, continually review the ability to improve standards, improve efficiencies and highlight and champion the Care Excellence agenda.
• Lead on the NHSE expectation for delivery of patient experience feedback, data collection, report writing and submissions. Liaise with the relevant authorities to deliver the National performance indicators.
• Supports the delivery of new, innovative and integrated services that meet national quality indicators and targets.
• Monitors clinical standards, including observations of care, patient experience and feedback and avoidable harms.
• Have a regular presence in the clinical areas for the purpose of observing and assuring standards of clinical practice and undertake clinical shifts when required.
• Ensuring on-going transformation and new ways of working in line with agreed models of care, best practice guidance and innovation.
• Lead on and be responsible for ensuring that systems and processes are developed and implemented to provide assurance of evidence with regards to standards of nursing and midwifery care.
• Being responsible for the provision and delivery of Patient and Carer Experience outcomes and key performance indicators. Inclusive of strategic planning, operational management, analysis and evaluation of services.
• Lead on aspects of the Nursing and Midwifery Care Excellence agenda inclusive of the development, implementation and sustainability of a framework for Assessment and Accreditation across both Organisations.
• Lead on the implementation of an integrated and triangulated nurse sensitive dashboard inclusive of staffing, outcome, observational assessment and patient experience and harms data the production of will play an integral part of informing the Assessment and Accreditation process and identifying areas of excellence and for improvement for Board reporting.
• Encouraging a culture that allows front line staff to question and redefine how their work is undertaken ensuring the on-going development of a patient centered focus and cost-effective use of resources.
• Support ward and department staff and patients where care issues have been identified and support the development of action plans to ensure acceptable standards of care are maintained.
• Support staff in the clinical area when significant incidents (clinical or non-clinical) have occurred causing harm or potential for harm demonstrating a compassionate response.
• Work alongside clinical staff to empower patients and carers to take decisions about their care and planning their care whilst in the Trust.
• Promote best practice with regard to Infection Prevention and Control monitoring HCAI and taking part in action planning and Root Cause Analysis with clinical teams.
• Promote best practice that leads to a good patient experience, for example in Tissue Viability and Skin care and Falls Prevention, working with Clinical Nurse Specialists, Heads of Nursing, Matrons and Ward managers to reduce avoidable harms and embed learning from incidents.
• Proactively seek out opportunities to promote Patient Experience, Volunteer Services and Chaplaincy in proposed developments, service or Trust level objectives.
• Lead any re-organisation of the services within portfolio, continually review the ability to improve standards, improve efficiencies and highlight and champion the Care Excellence agenda.
• Lead on the NHSE expectation for delivery of patient experience feedback, data collection, report writing and submissions. Liaise with the relevant authorities to deliver the National performance indicators.
• Supports the delivery of new, innovative and integrated services that meet national quality indicators and targets.
• Monitors clinical standards, including observations of care, patient experience and feedback and avoidable harms.
• Have a regular presence in the clinical areas for the purpose of observing and assuring standards of clinical practice and undertake clinical shifts when required.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Job responsibilities

• Ensuring on-going transformation and new ways of working in line with agreed models of care, best practice guidance and innovation.
• Lead on and be responsible for ensuring that systems and processes are developed and implemented to provide assurance of evidence with regards to standards of nursing and midwifery care.
• Being responsible for the provision and delivery of Patient and Carer Experience outcomes and key performance indicators. Inclusive of strategic planning, operational management, analysis and evaluation of services.
• Lead on aspects of the Nursing and Midwifery Care Excellence agenda inclusive of the development, implementation and sustainability of a framework for Assessment and Accreditation across both Organisations.
• Lead on the implementation of an integrated and triangulated nurse sensitive dashboard inclusive of staffing, outcome, observational assessment and patient experience and harms data the production of will play an integral part of informing the Assessment and Accreditation process and identifying areas of excellence and for improvement for Board reporting.
• Encouraging a culture that allows front line staff to question and redefine how their work is undertaken ensuring the on-going development of a patient centered focus and cost-effective use of resources.
• Support ward and department staff and patients where care issues have been identified and support the development of action plans to ensure acceptable standards of care are maintained.
• Support staff in the clinical area when significant incidents (clinical or non-clinical) have occurred causing harm or potential for harm demonstrating a compassionate response.
• Work alongside clinical staff to empower patients and carers to take decisions about their care and planning their care whilst in the Trust.
• Promote best practice with regard to Infection Prevention and Control monitoring HCAI and taking part in action planning and Root Cause Analysis with clinical teams.
• Promote best practice that leads to a good patient experience, for example in Tissue Viability and Skin care and Falls Prevention, working with Clinical Nurse Specialists, Heads of Nursing, Matrons and Ward managers to reduce avoidable harms and embed learning from incidents.
• Proactively seek out opportunities to promote Patient Experience, Volunteer Services and Chaplaincy in proposed developments, service or Trust level objectives.
• Lead any re-organisation of the services within portfolio, continually review the ability to improve standards, improve efficiencies and highlight and champion the Care Excellence agenda.
• Lead on the NHSE expectation for delivery of patient experience feedback, data collection, report writing and submissions. Liaise with the relevant authorities to deliver the National performance indicators.
• Supports the delivery of new, innovative and integrated services that meet national quality indicators and targets.
• Monitors clinical standards, including observations of care, patient experience and feedback and avoidable harms.
• Have a regular presence in the clinical areas for the purpose of observing and assuring standards of clinical practice and undertake clinical shifts when required.
• Ensuring on-going transformation and new ways of working in line with agreed models of care, best practice guidance and innovation.
• Lead on and be responsible for ensuring that systems and processes are developed and implemented to provide assurance of evidence with regards to standards of nursing and midwifery care.
• Being responsible for the provision and delivery of Patient and Carer Experience outcomes and key performance indicators. Inclusive of strategic planning, operational management, analysis and evaluation of services.
• Lead on aspects of the Nursing and Midwifery Care Excellence agenda inclusive of the development, implementation and sustainability of a framework for Assessment and Accreditation across both Organisations.
• Lead on the implementation of an integrated and triangulated nurse sensitive dashboard inclusive of staffing, outcome, observational assessment and patient experience and harms data the production of will play an integral part of informing the Assessment and Accreditation process and identifying areas of excellence and for improvement for Board reporting.
• Encouraging a culture that allows front line staff to question and redefine how their work is undertaken ensuring the on-going development of a patient centered focus and cost-effective use of resources.
• Support ward and department staff and patients where care issues have been identified and support the development of action plans to ensure acceptable standards of care are maintained.
• Support staff in the clinical area when significant incidents (clinical or non-clinical) have occurred causing harm or potential for harm demonstrating a compassionate response.
• Work alongside clinical staff to empower patients and carers to take decisions about their care and planning their care whilst in the Trust.
• Promote best practice with regard to Infection Prevention and Control monitoring HCAI and taking part in action planning and Root Cause Analysis with clinical teams.
• Promote best practice that leads to a good patient experience, for example in Tissue Viability and Skin care and Falls Prevention, working with Clinical Nurse Specialists, Heads of Nursing, Matrons and Ward managers to reduce avoidable harms and embed learning from incidents.
• Proactively seek out opportunities to promote Patient Experience, Volunteer Services and Chaplaincy in proposed developments, service or Trust level objectives.
• Lead any re-organisation of the services within portfolio, continually review the ability to improve standards, improve efficiencies and highlight and champion the Care Excellence agenda.
• Lead on the NHSE expectation for delivery of patient experience feedback, data collection, report writing and submissions. Liaise with the relevant authorities to deliver the National performance indicators.
• Supports the delivery of new, innovative and integrated services that meet national quality indicators and targets.
• Monitors clinical standards, including observations of care, patient experience and feedback and avoidable harms.
• Have a regular presence in the clinical areas for the purpose of observing and assuring standards of clinical practice and undertake clinical shifts when required.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.