Band 5 Patient Pathway Supervisor

Job summary

An exciting opportunity has arisen for a Patient Pathway Supervisor work within an established team to provide administration support for Spec Med team.

We are looking for an organised and motivated individual to support the development and implementation of new processes and procedures within the service.

You will play a key role in maintaining effective audit and supervision over the clinics and admin team, ensuring compliance with standard operating procedures, national requirements and best practice, while contributing to ongoing service improvement.

Working closely with the Patient Pathway manager and Service Manager and General Manager, you will support with Day-to-day operational delivery of the service.

This will involve liaising with colleagues, consultants and other departments within the organisations.

You will have line management responsibility for the admin team; Patient Pathway Coordinator, Patient Pathway Assistant, and Patient Pathway Navigator providing day to day supervision, support and performance management to ensure high standards of service delivery.

This is a fantastic opportunity for someone looking to develop their leadership, management and operational skills within a fast-paced NHS environment, while making a meaningful contribution to workforce delivery and patient care.

Main duties of the job

The Patient Pathway Supervisor's (PPS) key role is to supervise and support the Patient Pathway Co-ordinators (PPC's) and Patient Pathway Administrators (PPA's) within their teams, ensuring high-quality patient experience and assisting service development to maintain this.To improve access to information and response to enquiries for all patients who use the service and maintain a comprehensive and efficient Patient Pathway Co-ordinator and Patient Pathway Administrator service to the clinical team. To provide a contact point for administrative staff. To act on own initiative to resolve problems and to bring any major issues to the attention of the Patient Pathway Manager.

About us

We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.

We're proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We're also part of the North East London Cancer Alliance.

We run a Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.