Bank Health Care Assistant (HCA

Job description

Job responsibilities

Job summary

BHNC is seeking experienced Healthcare Assistants to join our bank staff pool, supporting our Urgent Treatment Centres (UTCs) at Queen Mary's Hospital and Erith Hospital on a flexible, temporary basis.

Bank work offers the opportunity to gain valuable experience across two standalone UTCs while maintaining flexibility around your working hours.

Applicants must have previous NHS experience and experience working within an Urgent Care or Emergency Care setting. The successful candidates will work as part of the multidisciplinary UTC team, supporting patients and clinicians by carrying out delegated clinical and administrative duties, working independently where appropriate and escalating concerns to the responsible clinician.

Key Responsibilities

Clinical Duties

You will:

• Support the assessment of patient needs using agreed clinical protocols, pathways and procedures.
• Assist the clinical team in delivering safe and effective patient care.
• Maintain patient confidentiality and professional standards at all times.
• Ensure clinical areas are prepared and maintained in accordance with infection prevention, health and safety requirements, and local policies.
• Record and maintain accurate patient information using electronic systems.
• Support the triage process for patients presenting with undifferentiated conditions using approved electronic templates and protocols.
• Undertake delegated clinical procedures, including:
• Temperature, pulse and respiration (TPR) observations
• Blood pressure monitoring
• Oxygen saturation measurements
• Blood glucose monitoring
• Peak flow measurements
• Electrocardiograms (ECGs)
• Urinalysis and other near-patient testing
• Provide wound care within agreed competencies and clinical protocols.
• Assist with the initial immobilisation of simple fractures and provide basic advice regarding care and mobilisation.
• Participate in mandatory and role-specific training to maintain competence and professional development.

Administrative Duties

You will:

• Provide a welcoming and professional reception service for patients, relatives and carers.
• Register and maintain patient records accurately on EMIS, CLEO and other relevant systems.
• Respond to enquiries courteously and efficiently.
• Support the ordering, stock control and maintenance of clinical equipment and supplies.
• Contribute to the smooth day-to-day operation of the service.
• Participate in audits, service evaluations and quality improvement activities as required.
• Maintain clinical areas to ensure they remain clean, safe and fully stocked.
• Undertake cleaning duties, including the safe management of bodily fluid spillages in accordance with infection prevention procedures.

Professional Responsibilities

You will:

• Act in accordance with BHNC values, policies and professional standards.
• Work effectively as part of a multidisciplinary team.
• Deliver a high standard of customer service and contribute to a positive patient experience.
• Promote evidence-based practice and continuous improvement.
• Demonstrate flexibility to meet changing service demands.
• Communicate effectively with patients, colleagues and partner organisations.
• Handle confidential information sensitively and in accordance with information governance requirements.
• Take responsibility for your own performance, development and learning.
• Contribute positively to team performance and service development.
• Manage your time, workload and resources effectively.
• Maintain compliance with all organisational policies, including safeguarding, infection prevention, health and safety, information governance, equality and diversity, and risk management.

• Ability to be flexible over hours worked within contracted hours to meet the needs of the service
• Ability to work shifts within the operational hours of the service
• Ability to work effectively within a multidisciplinary team.
• Ability to travel between Queen Mary and Erith locations.
• Proof of vaccination & immunisation status in accordance to Department of Health guidelines

Job responsibilities

Job summary

BHNC is seeking experienced Healthcare Assistants to join our bank staff pool, supporting our Urgent Treatment Centres (UTCs) at Queen Mary's Hospital and Erith Hospital on a flexible, temporary basis.

Bank work offers the opportunity to gain valuable experience across two standalone UTCs while maintaining flexibility around your working hours.

Applicants must have previous NHS experience and experience working within an Urgent Care or Emergency Care setting. The successful candidates will work as part of the multidisciplinary UTC team, supporting patients and clinicians by carrying out delegated clinical and administrative duties, working independently where appropriate and escalating concerns to the responsible clinician.

Key Responsibilities

Clinical Duties

You will:

• Support the assessment of patient needs using agreed clinical protocols, pathways and procedures.
• Assist the clinical team in delivering safe and effective patient care.
• Maintain patient confidentiality and professional standards at all times.
• Ensure clinical areas are prepared and maintained in accordance with infection prevention, health and safety requirements, and local policies.
• Record and maintain accurate patient information using electronic systems.
• Support the triage process for patients presenting with undifferentiated conditions using approved electronic templates and protocols.
• Undertake delegated clinical procedures, including:
• Temperature, pulse and respiration (TPR) observations
• Blood pressure monitoring
• Oxygen saturation measurements
• Blood glucose monitoring
• Peak flow measurements
• Electrocardiograms (ECGs)
• Urinalysis and other near-patient testing
• Provide wound care within agreed competencies and clinical protocols.
• Assist with the initial immobilisation of simple fractures and provide basic advice regarding care and mobilisation.
• Participate in mandatory and role-specific training to maintain competence and professional development.

Administrative Duties

You will:

• Provide a welcoming and professional reception service for patients, relatives and carers.
• Register and maintain patient records accurately on EMIS, CLEO and other relevant systems.
• Respond to enquiries courteously and efficiently.
• Support the ordering, stock control and maintenance of clinical equipment and supplies.
• Contribute to the smooth day-to-day operation of the service.
• Participate in audits, service evaluations and quality improvement activities as required.
• Maintain clinical areas to ensure they remain clean, safe and fully stocked.
• Undertake cleaning duties, including the safe management of bodily fluid spillages in accordance with infection prevention procedures.

Professional Responsibilities

You will:

• Act in accordance with BHNC values, policies and professional standards.
• Work effectively as part of a multidisciplinary team.
• Deliver a high standard of customer service and contribute to a positive patient experience.
• Promote evidence-based practice and continuous improvement.
• Demonstrate flexibility to meet changing service demands.
• Communicate effectively with patients, colleagues and partner organisations.
• Handle confidential information sensitively and in accordance with information governance requirements.
• Take responsibility for your own performance, development and learning.
• Contribute positively to team performance and service development.
• Manage your time, workload and resources effectively.
• Maintain compliance with all organisational policies, including safeguarding, infection prevention, health and safety, information governance, equality and diversity, and risk management.

• Ability to be flexible over hours worked within contracted hours to meet the needs of the service
• Ability to work shifts within the operational hours of the service
• Ability to work effectively within a multidisciplinary team.
• Ability to travel between Queen Mary and Erith locations.
• Proof of vaccination & immunisation status in accordance to Department of Health guidelines