Customer Care Relations Officer

Customer Care Relations Officer

Wembley, London (Hybrid Working)

£20.74 per hour PAYE / £27.31 per hour Umbrella

Immediate Start Available

Ongoing Temporary Assignment

We are currently recruiting for an experienced Customer Care Relations Officer to join a busy Adult Social Care team within a local authority setting.

This is an excellent opportunity for a customer-focused professional who enjoys delivering high-quality service, building relationships with stakeholders, and supporting vulnerable residents through effective communication and coordination.

The Role

As a Customer Care Relations Officer, you will provide a responsive, customer-centric service as a key point of contact for Adult Social Care customers, both internal and external. Working closely with Customer Services and Adult Social Care teams, you will support residents awaiting services, provide updates and guidance, and ensure enquiries are managed efficiently and professionally.

You will also provide high-level business support to senior managers and Heads of Service, assisting with reports, meetings, projects, policies, procedures, and the day-to-day operational functions of the department.

Key Responsibilities

• Act as a single point of contact for Adult Social Care enquiries.
• Support residents and service users by providing information and updates on services.
• Liaise with internal teams and external stakeholders to ensure effective service delivery.
• Organise meetings, agendas, minutes, and supporting documentation.
• Produce reports, data, and management information to strict deadlines.
• Support the maintenance and development of policies and procedures.
• Assist with project coordination and organisational support activities.
• Maintain accurate records using document management and office systems.
• Build effective working relationships across professional and operational teams.

Essential Requirements

Knowledge & Skills

• Advanced knowledge of Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
• Strong IT skills with the ability to use document management systems and digital technologies.
• Excellent communication and organisational skills.
• Ability to manage multiple priorities and work to tight deadlines.
• Understanding of the sensitivities and complexities of working within a political environment.

Experience

• Proven experience providing business support to senior managers within a comparable organisation.
• Experience organising and managing systems, processes, meetings, agendas, and minutes.
• Demonstrable experience of building effective working relationships across teams and departments.
• Experience producing detailed reports and complex information within tight timescales.
• Previous local authority, public sector, social care, or customer service experience is highly desirable.

What's on Offer?

• Hybrid working arrangement.
• Competitive hourly rates.
• Immediate start.
• Ongoing temporary assignment with potential for extension.
• Valuable experience within a well-established Adult Social Care service.
• Opportunity to make a positive impact on local residents and service users.

To apply, please send your most recent CV for immediate consideration.