ERoster Assistant
Alder Hey Children's NHS Foundation Trust · Healthcare Assistant · viaNHS Jobs
£25760.00 to £27476.00
- Closing date
- 3 Nov 2026
- Posted
- Today
- Specialism
- Healthcare Assistant
- Sector
- Healthcare
- Reference
- nhs-5675029
This advert was published by NHS Jobs and is shown here for reference. BOQQS did not take this listing directly from the employer. View the original on NHS Jobs
Job summary
The post holder will provide administrative support for workforce systems and deliver first-line guidance to users across the Trust on system maintenance and functionality.
They will liaise, where appropriate, with senior managers and software providers to support the timely resolution of system issues, and will contribute to the collection, monitoring and reporting of workforce information to support effective decision-making.
Main duties of the job
Provide administrative support for the Trust's e-rostering and workforce information systems. Act as a first point of contact for users, responding to queries, troubleshooting issues and escalating more complex problems when required. Maintain accurate workforce data, undertake data cleansing and system housekeeping, and set up appropriate user access. Produce standard workforce reports and support the monitoring of key performance indicators. Liaise with managers, People Services, Payroll, IT and software providers to resolve system issues promptly. Support system upgrades by testing new functionality and configuration changes. Provide guidance and basic training to colleagues using workforce systems. Manage a varied helpdesk workload while maintaining confidentiality, data quality and information governance standards.
About us
An exciting opportunity has arisen to join our Workforce Information Team as anERoster Assistant. This varied role is ideal for someone who is organised, customer-focused and confident using IT systems. You will provide administrative and first-line support for the Trust's e-rostering and workforce information systems, helping colleagues to use them effectively and ensuring workforce data remains accurate and up to date.
Sponsorship - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship.You can review the list of eligible role and requirements on the government website.
Details
Date posted
23 October 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
411-PRO-26-8370341
Job locations
Alder Hey Children's Hospital / Innovation Park, Edge Lane
Liverpool
L12 2AP
United Kingdom
Job description
Job responsibilities
- Provide accurate and efficient administrative support to the Workforce Information Team in maintaining workforce information systems to enable accurate workforce reporting across the Trust.
- Provide first-line guidance and support for system users, escalating issues to the Workforce Analyst or E Roster Adviser or or Workforce Information Manager as appropriate.
- Provide basic HR advice on people related policies and practices.
- Take direction from other members of the Workforce Information team relating to the maintenance, support and development of the system.
- Provide general administrative support to the People Services team, and for workforce information related meetings and forums, as directed.
- Liaise with IT, Payroll and People Services to ensure data cleansing and system alignment to realise maximum efficiency of the system.
- Develop and maintain a wide-ranging knowledge of the workforce information systems.
- Escalate to the Workforce Analyst, ERoster Adviser or Workforce Information Manager where system guidelines are not being applied correctly or in line with Trust procedure.
- Ensure the Trusts Information Governance policy and Data Protection Act are strictly followed when managing sensitive information.
- Liaise directly with senior managers, as well as software providers to resolve system issues in a timely manner to ensure there is a comprehensive and coordinated approach to resolution.
- Manage own workload on a daily basis within the constraints of a help desk environment, referring to the Workforce Analyst, ERoster Adviser or Workforce Information Manager as necessary.
Job responsibilities
- Provide accurate and efficient administrative support to the Workforce Information Team in maintaining workforce information systems to enable accurate workforce reporting across the Trust.
- Provide first-line guidance and support for system users, escalating issues to the Workforce Analyst or E Roster Adviser or or Workforce Information Manager as appropriate.
- Provide basic HR advice on people related policies and practices.
- Take direction from other members of the Workforce Information team relating to the maintenance, support and development of the system.
- Provide general administrative support to the People Services team, and for workforce information related meetings and forums, as directed.
- Liaise with IT, Payroll and People Services to ensure data cleansing and system alignment to realise maximum efficiency of the system.
- Develop and maintain a wide-ranging knowledge of the workforce information systems.
- Escalate to the Workforce Analyst, ERoster Adviser or Workforce Information Manager where system guidelines are not being applied correctly or in line with Trust procedure.
- Ensure the Trusts Information Governance policy and Data Protection Act are strictly followed when managing sensitive information.
- Liaise directly with senior managers, as well as software providers to resolve system issues in a timely manner to ensure there is a comprehensive and coordinated approach to resolution.
- Manage own workload on a daily basis within the constraints of a help desk environment, referring to the Workforce Analyst, ERoster Adviser or Workforce Information Manager as necessary.
What you need to do now
Applications are handled by Alder Hey Children's NHS Foundation Trust on their own site — BOQQS does not collect CVs or hold your application. This listing closes on 3 Nov 2026.
Apply now