Healthcare Assistant (HCA)

Job summary

Queensway Hospital, part of the specialist Ellern Mede Group, is seeking compassionate and resilient Healthcare Assistants to join our growing multidisciplinary team. We provide high-quality, trauma-informed inpatient care for adults with complex and acute mental health needs who often cannot be effectively supported in traditional hospital environments.

Main duties of the job

Main Duties of the Job Provide high-quality, compassionate care and assistance with daily living activities (e.g., personal care, nutrition, hygiene). Provide enhanced support to patients as directed by the Nurse in Charge Build therapeutic, trust-based relationships with patients who have experienced significant trauma. Work under the supervision of a Registered Nurse to implement and review patient care plans. Use de-escalation and safe physical intervention techniques where required to maintain safety. Escort and support patients during appointments, community access, and therapeutic activities. Maintain accurate, timely clinical documentation (e.g., vital signs, food and fluid charts, incident reports). Promote infection control, safeguarding, and health and safety standards across the ward. Contribute to structured therapeutic programmes and group activities. Always uphold professional boundaries, patient dignity, and confidentiality.

About us

Queensway Hospital is a Mental Health service in association with the Ellern Mede Group We provide individualised, person-centred care for our patients. Our multidisciplinary team (MDT) collaborates with patients, families, and professionals to enhance mental health and wellbeing. Care is delivered across the spacious Elizabeth Ward, with Elizabeth Lower downstairs and Elizabeth Upper upstairs.