Operational Support Manager

Job summary

We are delighted to offer an exciting opportunity to join the Medicine Division as an Operational Support Manager on a permanent, full time basis.

In this varied role, you will support the day-to-day operational management of the Division, provide leadership to administrative and clerical teams, and help drive performance against key operational targets. You will also contribute to service improvements and support the delivery of high quality, patient centred care.

We are looking for a motivated and organised individual with excellent communication and interpersonal skills, a proactive approach to problem solving, and a genuine commitment to improving services for patients and their families. This is an excellent opportunity to develop your leadership and operational management experience within a supportive and forward thinking team.

Our recruitment process is designed to ensure candidates demonstrate the skills, knowledge, experience and values required for the role. If you have used AI to assist with your application, please declare this in the Supporting Information section. Applications should accurately reflect your own experience and abilities.

Main duties of the job

Leading and Supporting Your TeamProvide day-to-day leadership to administrative and clerical teams, fostering a positive, inclusive culture where staff feel supported, motivated and empowered to deliver their best.

Using Data to Drive PerformanceMonitor and analyse performance data to identify trends, support informed decision making, and drive improvements across services and patient pathways.

Supporting Staff Development and WellbeingOversee attendance management, appraisals, mandatory training and personal development, ensuring staff are supported to achieve their full potential and remain compliant with organisational requirements.

Providing Operational LeadershipWork closely with the Divisional Management Team to coordinate operational activities, resolve challenges, and support the effective delivery of divisional objectives and performance targets.

Driving Service ImprovementIdentify opportunities to enhance processes and patient pathways, leading and supporting initiatives that improve efficiency, quality and the overall patient and staff experience.

About us

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

Please visit our website - https://www.lhch.nhs.uk/

Please follow this link for a tour of our site - https://bit.ly/36ylsoq

Job description