Practice Operations Manager - Practice Manager
CSH Surrey · Advanced Nurse Practitioner · viaNHS Jobs
£50,000–£70,000 a year
- Closing date
- 25 Nov 2026
- Posted
- 3d ago
- Specialism
- Advanced Nurse Practitioner
- Sector
- Healthcare
- Reference
- nhs-5720628
This advert was published by NHS Jobs and is shown here for reference. BOQQS did not take this listing directly from the employer. View the original on NHS Jobs
Job summary
Job summary
The Key Medical Practice is entering an exciting new chapter. Our building has been renovated, our patient list is set to grow significantly, and we are looking for a Practice Operations Manager to lead the practice through it.
This is the most senior non-clinical role in the practice and the equivalent of a Practice Manager, with a broader remit and stronger support. You will hold full accountability for how the practice runs day to day and for how it grows. You will work as a true partner to the clinical lead, shaping the practices direction together and making sure the operation behind the clinical care is safe, efficient and patient-focused.
As part of Principal Medical Limited (PML), a not-for-profit, GP-led organisation, you will have the authority and autonomy of a senior practice leader and the backing of a larger organisation.
Main duties of the job
Main duties of the job
We are looking for an experienced primary care leader who is motivated, self-directed and ambitious for the practice. You will:
- Lead the practice day to day, with overall accountability for operational performance, patient access and patient experience
- Work in close partnership with the clinical lead to set priorities, shape the practices strategy and make joint decisions on workforce, services and quality
- Plan and lead the operational response to significant list growth, including capacity, appointment models, workforce, and the use of our renovated premises
- Line manage and develop the practice management team, including workforce planning, performance and succession, supported by PMLs HR function
- Own the practices compliance with CQC requirements, NHS contractual obligations and PML governance standards, and keep the practice inspection-ready
- Manage the practice budget and local expenditure, and report on financial and operational performance to PML
- Drive quality improvement, patient experience and safety initiatives with the clinical team
- Build a positive, supportive culture in which clinical and non-clinical colleagues work well together
- Represent the practice on the Primary Care Network Board and with community, system and neighbouring practice partners
- Contribute to PMLs wider development and share learning across the federation
About us
PML is a successful, not-for-profit, GP-led organisation providing NHS community and primary care services across Oxfordshire and Northamptonshire. We have been an NHS healthcare provider since 2004 and have grown significantly in recent years, now employing around 300 staff with a turnover of around £16 million. PML holds GMS contracts and operates as a GP federation representing approximately 50 GP practices and around 650,000 patients.
The Key Medical Practice is one of our practices in Kidlington. With a newly renovated building and a growing patient list, it offers a rare chance to shape a modern, well-resourced practice at an important moment in its development.
We welcome applicants from a diverse range of backgrounds and circumstances, including people with protected characteristics under the Equality Act 2010.
Details
Date posted
11 November 2026
Pay scheme
Other
Salary
£50,000 to £70,000 a year FTE, depending on experience
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A1968-26-0020
Job locations
Kidlington Health Centre
Exeter Close
Kidlington
Oxfordshire
OX5 1AP
United Kingdom
Yarnton Medical Practice
Rutten Lane
Yarnton
KIDLINGTON
Oxfordshire
OX5 1LT
United Kingdom
Job description
Job responsibilities
Job responsibilities
Practice leadership and operations
- Hold overall responsibility for the safe, efficient and effective running of the practice
- Lead operational delivery across reception, administration, access, prescribing and medicines support, patient services and premises
- Work with the clinical lead to design and review appointment systems, clinical rotas, skill mix and capacity so that care is accessible and sustainable
- Use performance data, patient feedback and workforce information to identify problems early and act on them
Growth and change
- Plan and deliver the operational aspects of patient list growth, including onboarding, staffing, capacity and patient communication
- Make the best use of the renovated premises, including room utilisation, flow, equipment and facilities
- Lead practice projects and change programmes, drawing on PMLs Transformation Directorate where helpful
People and culture
- Line manage the practice management team and provide visible, approachable leadership to all non-clinical staff
- Lead recruitment, induction, appraisal, development and performance management, in partnership with PML HR
- Promote staff wellbeing, team working and a culture of learning
Quality, governance and compliance
- Ensure continuous compliance with CQC standards, GMS contractual requirements and information governance obligations
- Support clinical governance alongside the clinical lead, including significant events, complaints, audit and safeguarding processes
- Maintain policies, risk registers and business continuity arrangements
Finance and resources
- Monitor the practice budget, control local expenditure and report variances to PML finance
- Oversee income opportunities, contract delivery, QOF and enhanced services performance
- Work with PML central teams for payroll, procurement and HR, so that practice needs are met
Partnerships and system working
- Sit on the Primary Care Network Board and represent the practices interests and contribution
- Build strong relationships with the Integrated Care Board, local providers, community services and the Patient Participation Group
- Contribute to federation-wide development and share learning with colleagues at other PML sites
Job responsibilities
Job responsibilities
Practice leadership and operations
- Hold overall responsibility for the safe, efficient and effective running of the practice
- Lead operational delivery across reception, administration, access, prescribing and medicines support, patient services and premises
- Work with the clinical lead to design and review appointment systems, clinical rotas, skill mix and capacity so that care is accessible and sustainable
- Use performance data, patient feedback and workforce information to identify problems early and act on them
Growth and change
- Plan and deliver the operational aspects of patient list growth, including onboarding, staffing, capacity and patient communication
- Make the best use of the renovated premises, including room utilisation, flow, equipment and facilities
- Lead practice projects and change programmes, drawing on PMLs Transformation Directorate where helpful
People and culture
- Line manage the practice management team and provide visible, approachable leadership to all non-clinical staff
- Lead recruitment, induction, appraisal, development and performance management, in partnership with PML HR
- Promote staff wellbeing, team working and a culture of learning
Quality, governance and compliance
- Ensure continuous compliance with CQC standards, GMS contractual requirements and information governance obligations
- Support clinical governance alongside the clinical lead, including significant events, complaints, audit and safeguarding processes
- Maintain policies, risk registers and business continuity arrangements
Finance and resources
- Monitor the practice budget, control local expenditure and report variances to PML finance
- Oversee income opportunities, contract delivery, QOF and enhanced services performance
- Work with PML central teams for payroll, procurement and HR, so that practice needs are met
Partnerships and system working
- Sit on the Primary Care Network Board and represent the practices interests and contribution
- Build strong relationships with the Integrated Care Board, local providers, community services and the Patient Participation Group
- Contribute to federation-wide development and share learning with colleagues at other PML sites
What you need to do now
Applications are handled by CSH Surrey on their own site — BOQQS does not collect CVs or hold your application. This listing closes on 25 Nov 2026.
Apply now