Senior Key Account Manager

Senior Key Account Manager - Express Logistics

Right Now Group are recruiting for an experienced Senior Key Account Manager to join a well-established logistics business based in Slough. Our client specialises in express logistics solutions and is looking for a commercially driven individual to manage and develop a portfolio of strategic customer accounts, while identifying opportunities to increase revenue, profitability and long-term business growth.

This is a senior commercial position, offering the opportunity to take ownership of major customer relationships, negotiate commercial agreements and work closely with internal departments to deliver exceptional service and sustainable account growth. The role offers hybrid working, with flexible working hours between 08:00 and 18:00, Monday to Friday, working a 40-hour week. Regular visits to customer sites will also be required.

Key Responsibilities

• Take ownership of a portfolio of strategic and high-value customer accounts, developing and implementing long-term account management plans.

• Build and maintain strong relationships with senior decision-makers and key stakeholders across customer organisations.

• Act as the primary commercial point of contact for allocated enterprise accounts, ensuring excellent customer retention and service delivery.

• Identify opportunities to grow existing accounts through cross-selling, upselling and the introduction of additional logistics services.

• Develop new business opportunities within existing accounts and targeted sectors, contributing towards individual revenue and gross profit targets.

• Manage contract renewals, pricing reviews and commercial negotiations to maximise profitability and maintain strong customer relationships.

• Lead regular customer meetings, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), reviewing service performance, commercial objectives and future opportunities.

• Monitor account performance, customer satisfaction and profitability, implementing improvement plans where required.

• Work closely with Operations, Customer Services, Finance and Solutions teams to ensure customer expectations and service commitments are consistently achieved.

• Support the onboarding of new strategic customers, ensuring a smooth transition from commercial agreement through to operational delivery.

• Monitor market trends, competitor activity and industry developments to identify potential commercial opportunities.

• Assist with tender submissions, bid processes and the preparation of commercial proposals.

• Maintain accurate CRM records, sales forecasts, account plans and performance reports.

• Contribute to the wider commercial strategy and provide guidance and support to junior members of the commercial team where required.

Skills & Experience Required

• Proven experience in a Senior Key Account Management or Strategic Account Management position within logistics, transport, express parcels, courier, freight forwarding or supply chain.

• Demonstrable track record of growing revenue and gross profit within existing customer accounts.

• Strong commercial awareness, with experience managing pricing structures, contract renewals and commercial negotiations.

• Experience managing large, complex or multi-site customer relationships.

• Ability to develop and execute strategic account plans that deliver measurable commercial results.

• Excellent relationship-building, communication and presentation skills, with the confidence to engage with senior-level stakeholders.

• Experience conducting customer performance reviews and identifying opportunities for service improvements and account growth.

• Strong analytical, organisational and problem-solving abilities.

• Proficient in Microsoft Office and CRM systems.

• Full UK driving licence and willingness to travel to customer sites.

Desirable:

• Knowledge of Express, Same Day, International, Freight Forwarding or Warehousing services.

• Experience managing enterprise-level customer accounts.

• Exposure to tender management, bid submissions and contract negotiations.

• Relevant sales, business development or account management qualifications.

Salary & Benefits

• Salary: Up to £71,000, dependent on experience.

• Working Days: Monday to Friday.

• Working Hours: Flexible hours between 08:00 and 18:00.

• Hours per Week: 40 hours.

• Working Arrangements: Hybrid working.

• Location: Slough, Berkshire.

• Additional Requirement: Regular customer site visits.

Why Apply?

This is an excellent opportunity for an ambitious and commercially focused Senior Key Account Manager to take ownership of major customer relationships within an established express logistics business.

You will have the opportunity to influence commercial strategy, develop long-term partnerships with key customers and play a significant role in driving revenue and profitability. The position offers a varied and autonomous role, combining strategic account management, commercial negotiations and new business development, alongside a competitive salary of up to £71,000 and hybrid working flexibility.

Suitable Job Titles: Senior Key Account Manager, Strategic Account Manager, Senior Account Manager, National Account Manager, Enterprise Account Manager, Commercial Account Manager.