Senior Service Advisor

Join our client’s team as a Senior Service Advisor in Crawley, West Sussex, where your automotive expertise can thrive within a reputable dealership committed to delivering exceptional customer service. This role offers a fantastic opportunity for experienced automotive professionals seeking to progress their careers and maximise earning potential.

Benefits of the Senior Service Advisor:

• Competitive basic salary up to £37,700 per annum, with earning potential through performance-related bonuses
• Continuous manufacturer training and professional development programmes
• Profit sharing scheme and comprehensive employee benefits
• Generous holiday entitlement increasing with service
• Supportive team environment focused on career growth and recognition
• Access to employee discounts and salary sacrifice schemes, including electric vehicle options

Duties of the Senior Service Advisor:

• Welcome customers both in person and over the phone with professionalism and courtesy
• Book and manage vehicle servicing, repairs, and maintenance using dealership management systems
• Prepare and oversee repair orders ensuring accuracy and detailed documentation
• Conduct vehicle check-ins, recording conditions and customer requirements accurately
• Keep customers informed throughout the repair process with regular updates
• Obtain customer approval for additional work and explain repair and maintenance recommendations
• Coordinate with Technicians, Workshop Controllers, and Parts staff to facilitate efficient workshop flow
• Arrange vehicle collections, deliveries, and customer handovers seamlessly
• Review vehicle history to identify preventative maintenance opportunities
• Support the daily operations of the Service Department and help with administrative duties
• Deliver outstanding customer service at every interaction as the Senior Service Advisor

Requirements of the Senior Service Advisor:

• Proven experience as a Service Advisor within a motor dealership, preferably with commercial vehicles
• Excellent communication and customer care skills
• Strong organisational abilities with high attention to detail
• Proficiency in dealership management software; Kerridge or Keyloop experience is beneficial
• Full UK Driving Licence
• Knowledge of warranty procedures and dealership processes is an advantage

Contact Darwin Manship, Automotive Recruitment Specialist at Perfect Placement covering Crawley and West Sussex, today to discover more about this fantastic Senior Service Advisor opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.