Ward Clerk

Job summary

We are looking for a motivated and organised Ward Clerk to join our Maternity Administration Team. Based primarily within Maternity Triage and Maternity Assessment Unit (MAU), you will provide a welcoming reception service, support patient flow and act as the first point of contact for women, families and healthcare professionals. This is a varied and rewarding role where you will play an important part in supporting safe, effective maternity care and ensuring patients receive a positive experience from the moment they arrive.

Main duties of the job

• Provide a welcoming and professional reception service for women and families attending Maternity Triage and Maternity Assessment Unit (MAU).
• Act as the first point of contact for patients, visitors and healthcare professionals in person and by telephone.
• Register patient attendances and maintain accurate electronic patient records.
• Support patient flow by communicating effectively with clinical staff and escalating concerns where appropriate.
• Maintain a visible presence within the reception area and support the safe monitoring of patients awaiting assessment.
• Manage patient documentation, correspondence, shared inboxes and routine administrative tasks.
• Liaise with multidisciplinary teams to support the smooth and efficient running of the service.
• Ensure confidentiality is maintained and information is handled in accordance with Trust policies.
• Provide administrative support across maternity services as required to meet service needs.
• We are looking for someone with excellent communication and IT skills, strong organisational abilities, attention to detail and the ability to remain calm and professional in a busy environment.

About us

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.