Operations Administrator

Operations Administrator

Location - Tonbridge, Kent
Salary - £30,000 - £32,000 per annum
Hours - Full Time | 37.5 Hours per Week

Are you a highly organised administrator who thrives in a busy, varied role?

We are looking for an enthusiastic and professional Operations Administrator to join a growing team in Tonbridge. This is an excellent opportunity for someone with strong administration, customer service and order processing experience to become a key part of a fast-paced operational environment.

As the first point of contact for customers, you will play a vital role in ensuring enquiries, orders and deliveries are handled efficiently while providing exceptional customer service. Working closely with the Operations Manager, Warehouse and Production teams, you will help ensure the smooth day-to-day running of the business.

Key Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email.
• Deliver a professional, friendly and efficient service at all times.
• Process customer orders accurately and within agreed timescales.
• Maintain accurate customer and order records.
• Produce despatch documentation for warehouse operations.
• Coordinate the processing and shipment of customer orders.
• Monitor stock levels and raise purchase orders with suppliers when required.
• Support the smooth flow of goods through the business.
• Assist with the maintenance of ISO 9001 Quality Management processes.
• Maintain records relating to equipment servicing, maintenance and calibration.
• Record and monitor customer complaints and supplier non-conformances.
• Ensure quality documentation and records remain accurate and up to date.

Ideally, you will have:

• Previous experience in an Administration, Operations, Sales Administration or Customer Service position.
• Strong IT skills, including Microsoft Office.
• Experience processing orders and maintaining accurate records.
• Excellent organisational and problem-solving skills.

Whats on offer...

• Competitive salary of £30,000 - £32,000
• Full-time, permanent position
• 37.5-hour working week
• Friendly and supportive team environment
• Varied role with opportunities to develop your skills
• Stable and growing business based in Tonbridge

Apply today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.