Senior Care Support Worker ED Main Depart - Fixed Term / Secondment

Job summary

The Senior Care Support Worker is a valued member of the Emergency Department multidisciplinary team, providing high-quality, compassionate care to patients with a wide range of acute and urgent healthcare needs.

Working under the supervision of registered practitioners, the post holder will undertake delegated clinical and non-clinical duties to support patient assessment, treatment and ongoing care. They will play an important role in maintaining patient safety, supporting patient flow, and ensuring a positive patient experience within a fast-paced emergency care environment.

The successful candidate will contribute to maintaining a safe, clean and organised clinical environment, work in line with Trust policies and professional standards, and demonstrate a commitment to dignity, respect, confidentiality and compassionate care.

As a senior member of the support workforce, the post holder will also act as a role model for colleagues, supporting the development of less experienced staff and promoting high standards of care throughout the department.

Main duties of the job

• Provide high-quality, compassionate, patient-centred care under the direction and supervision of a registered practitioner.
• Undertake delegated clinical duties within scope of competence, including taking and recording observations, performing ECGs, venepuncture, blood glucose monitoring and simple wound care following completion of relevant training and competency assessments.
• Assist patients with personal care, mobility, nutrition and hydration needs, maintaining dignity, privacy and independence wherever possible.
• Recognise, report and escalate changes in patients' conditions promptly to ensure timely intervention and safe care delivery.
• Support patient flow throughout the Emergency Department by assisting with admissions, transfers and discharges.
• Assist registered practitioners during procedures, emergencies and resuscitation events as required.
• Communicate effectively with patients, relatives, carers and members of the multidisciplinary team to support a positive patient experience.
• Maintain accurate patient records to effective handovers and documentation.
• Ensure clinical areas are clean, safe and well-stocked, adhering to infection prevention and control, health and safety, and Trust policies.
• Act as a positive role model, supporting the induction and development of new members of staff.
• Participate in training, competency programmes, audits and quality improvement initiatives to support the delivery of safe, effective and responsive emergency care.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)